Help Center

Creating an account is easy. You have three sign-up options:

Option 1: Email

• Go to inventory.fnfapp.com/app
• Click "Create Account"
• Enter your email and create a password
• Verify your email by clicking the link sent to you

Option 2: Google

• Click "Continue with Google"
• Select your Google account
• You're in! No email verification needed.

Option 3: Discord

• Click "Continue with Discord"
• Authorize FNF to access your Discord account
• You're in! You'll also get the FNF User role in our Discord server.

All methods include a 14-day free trial with no credit card required.

You have two options:

Option 1: FNF Managed AI Keys ($9.99/mo)

We handle everything for you. No setup required. Just subscribe and start scanning. This includes AI scanning and market price lookups. New users get a 1-day free trial to try it out.

Option 2: Bring Your Own Keys (Free)

If you prefer to use your own API keys, you'll need:

• Gemini API Key (Required for scanning) - Free from Google AI Studio
• Kicks.dev API Key (Required for market prices) - From kicks.dev

Enter your keys in Settings → API Keys tab.

Your 14-day free trial includes full access to all features:

• Unlimited inventory items
• AI-powered label scanning
• Real-time market values from StockX
• Size-specific pricing
• Multi-location tracking
• Condition tracking
• Shareable inventory links
• Discord notifications

No credit card required to start. You'll see a banner at the top of the app showing how many days are left.

Before your trial ends:

• Click "Add Payment Method" in the trial banner
• In the Stripe billing portal, click "+ Add payment method"
• Enter your card details and save
• Your card will be charged when the trial ends

Once you add a payment method, the trial banner will show a checkmark to confirm your payment is set up. You can also see your payment status in Settings → Account.

Note: Each account gets one free trial. If you've used a trial before, you'll be asked to subscribe directly.

Yes! When you first sign up, you'll see an interactive walkthrough that highlights key features:

• How to scan shoe labels
• Understanding your inventory stats
• Portfolio value tracking
• Managing settings

Want to see it again? Go to Settings and tap the "App Tour" button at the bottom to restart the walkthrough.

Before subscribing:

• On the subscription screen, look for "Have a code?" link
• Click it to open the promo code modal
• Enter your code and click Apply
• The discount will be applied to your subscription

Alternatively, you can enter a promo code directly on the Stripe checkout page after clicking Subscribe.

During your free trial:

• Go to Settings → Account (for Pro subscription)
• Or Settings → API Keys (for AI subscription)
• Click "Apply Promo Code" button
• Enter your code - the discount will apply when your trial ends

Promo codes are case-insensitive. Note: Promo codes cannot be applied to subscriptions that are set to cancel.

To scan a box label:

• Tap the purple camera button at the bottom right
• Point your camera at the box label
• Position the label inside the purple frame
• Wait for auto-capture (triggered by barcode detection) or tap "Manual Capture"

Tips for best results:

• Ensure good lighting (flash turns on automatically in low light)
• Hold the camera steady
• Make sure the barcode is visible
• The label should fill most of the frame

Yes! You can manually add items:

• Tap the camera button
• Tap "Manual Entry" to skip scanning
• Enter the Style Code and Size
• Click "Fetch Product Data" to auto-fill product details and market price
• Fill in any remaining details and save

The Fetch Product Data button requires both style code and size for accurate size-specific pricing.

You can edit any field before saving:

• All fields are editable on the "Add to Inventory" screen
• Tap any field to edit it
• Use the "Fetch Product Data" button to re-fetch product data
• After saving, tap any item and use "Edit Item" to modify details

FNF's AI scanner works with most sneaker box labels that contain:

• Style code / SKU
• Size information
• Colorway details
• Barcode / UPC

If a label doesn't scan properly, you can always add items manually. Market values are available for most sneakers listed on StockX.

If you're having trouble with scanning, you can send a diagnostics report:

• Go to Settings → Account tab
• Scroll down to find "Send Diagnostics"
• Tap the button to send your last 5 scan attempts

This helps us improve the scanner by seeing what went wrong. The report includes device info and recent scan data but no personal information.

You can create multiple locations to organize your inventory:

• Go to Settings → General
• Find "Manage Locations"
• Add new locations (e.g., "Home", "Storage Unit", "Office")
• Optionally add an address for each location
• Assign items to locations when adding or editing

Use the Filter button to filter your inventory by location.

Filtering:

• Tap the Filter button next to the search bar
• A drawer will slide up with filter options
• Filter by Location, Condition, and Size Category
• Size categories: Men's, Women's, GS, PS, TD
• Tap "Apply Filters" to see filtered results
• Tap "Clear All" to reset all filters

Sorting:

• Tap the Sort dropdown (shows "Newest First" by default)
• Choose from: Newest First, Oldest First, Name A-Z, Name Z-A, Price Low-High, Price High-Low

FNF Inventory supports different size categories for accurate tracking:

• Men's - Standard adult men's sizing
• Women's - Adult women's sizing (displayed with W suffix, e.g., 8.5W)
• Grade School (GS) - Youth sizes 3.5Y-7Y
• Preschool (PS) - Kids sizes 10.5C-3Y
• Toddler (TD) - Infant/toddler sizes under 10C

Automatic Detection:

When scanning, the app automatically detects size category from the label:

• Sizes with Y suffix (e.g., 6Y) are detected as GS
• Sizes with C suffix (e.g., 10C, 4C) are detected as PS or TD
• Labels with WMNS are detected as Women's
• Labels with MENS are detected as Men's

Default Setting:

Go to Settings → General to set your default adult size preference (Men's or Women's). This is used when the label doesn't specify a gender.

Each item can have one of four conditions:

• New / DS - Deadstock, never worn
• Like New - Worn once or twice, no visible wear
• Used - Worn but in good condition
• Damaged - Has defects or significant wear

Set condition when adding items or edit it later. Used items show a "(Used)" badge in your inventory. You can also filter by condition.

To edit an item's details:

• Tap on a shoe card to expand it
• Tap on the specific item (size) you want to edit
• In the details panel, tap "Edit Item"
• Modify size, location, condition, or retail price
• Tap "Save Changes"

You can transfer individual items or multiple items at once:

Single Item:

• Tap the item to open details
• Tap "Transfer Location"
• Select the new location
• Tap "Transfer"

Multiple Items:

• Enter multi-select mode (long press on mobile, right-click on PC)
• Select all items you want to transfer
• Tap "Transfer" in the action bar
• Choose the destination location

To delete an item:

• Tap the item to open the details view
• Scroll down to find the "Delete" button
• Confirm the deletion

Note: Deleted items cannot be recovered.

Use multi-select to perform bulk actions:

• Expand a shoe card to see individual items
• Mobile: Long press (hold) on any item to enter select mode
• PC: Right-click or Shift+Click on any item to enter select mode
• Tap/click additional items to select/deselect them
• Use Select All to select all visible items, or Deselect All to clear selection
• Use the action bar to Transfer, Share, or Delete selected items
• Tap Cancel to exit select mode

This is useful for moving multiple items between locations or batch deleting sold pairs.

Market values are automatically refreshed:

• On login - All items refresh with size-specific pricing when you open the app
• When adding items - New items get current size-specific pricing
• When using "Fetch Product Data" - Manual entry gets current pricing

Values are pulled from StockX via the Kicks.dev API and represent current market prices for your specific size. Prices are cached during each session to minimize API calls.

Price Color Coding:

Market values are color-coded to show profitability at a glance:

• Green - Market value is higher than retail price (profit)
• Red - Market value is lower than retail price (loss)

To create a shareable link:

• Tap the share icon in the header
• Enable sharing with the toggle
• Choose what to show (prices, locations, conditions)
• Copy the link to share

Anyone with the link can view your inventory (read-only). Viewers can filter by brand and condition on the share page to find specific items.

To delete your entire inventory:

• Go to Settings → Account tab
• Find "Delete All Inventory" (orange button)
• Type "DELETE ALL" to confirm
• Click the Delete All button

Warning: This action cannot be undone. All your inventory items will be permanently deleted.

The Global Feed posts your new inventory additions to the FNF Discord server's #feed channel. This is a fun way to share your pickups with the community!

Display Options:

• Anonymous - Shows as "FNF User" (default)
• Custom Name - Shows your chosen display name
• Discord Username - Shows your linked Discord name (requires Discord account)

Enable or disable in Settings → Notifications.

You can receive notifications in your own Discord server:

• Create a webhook in your Discord server settings
• Copy the webhook URL
• Go to Settings → Notifications
• Paste your webhook URL in the "Personal Webhook" field
• Click "Test Webhook" to verify it works
• Save your settings

You'll receive a notification whenever you add new items to your inventory.

Linking your Discord account gives you the FNF User role in our Discord server and enables Discord username display in the Global Feed.

If you signed up with Discord:

Your account is already linked!

If you signed up with Email or Google:

• Sign out of FNF Inventory
• On the login screen, click "Continue with Discord"
• Authorize FNF to access your Discord account
• If prompted, sign in with your existing email/password to link accounts

Once linked, you'll have the FNF User role in Discord and can display your Discord username in the Global Feed.

To manage your subscription:

• Go to Settings → Account
• Tap "Manage Subscription"
• You'll be taken to our billing portal

From the billing portal you can:

• Update payment method
• Cancel subscription
• View billing history
• Download invoices

To reset your password:

• On the sign-in screen, tap "Forgot password?"
• Enter your email address
• Check your email for a reset link
• Click the link and create a new password

Or from within the app: Settings → Account → Change Password

Note: Password reset is only available for email accounts, not Google or Discord sign-ins.

If you signed up with email, you can link your Google account for easier sign-in:

• Go to Settings → Account
• Find "Linked Accounts" section
• Tap "Link Google Account"
• Select your Google account

Once linked, you can sign in with either your email/password or Google.

Currently, you can share your inventory via a public link. Full CSV/Excel export is coming soon!

In the meantime, you can use the share feature to view your complete inventory in a browser.

To delete your account and all data:

• Go to Settings → Account tab
• Scroll down to find "Delete Account" (red button)
• Verify your identity (password, Google, or type DELETE)
• Confirm the deletion

This will:

• Delete all your inventory items
• Cancel any active subscription
• Remove your Discord FNF User role (if linked)
• Permanently delete your account

Warning: This action cannot be undone.